{"id":8477,"date":"2025-04-09T09:05:20","date_gmt":"2025-04-09T07:05:20","guid":{"rendered":"https:\/\/punat-hills.hr\/?page_id=8477"},"modified":"2025-04-09T09:08:56","modified_gmt":"2025-04-09T07:08:56","slug":"opci-uvjeti","status":"publish","type":"page","link":"https:\/\/punat-hills.hr\/en\/opci-uvjeti\/","title":{"rendered":"General conditions"},"content":{"rendered":"
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General conditions of use<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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  1. SADR\u017dAJ PONUDE<\/strong><\/li><\/ol>

    PUNAT HILLS j.d.o.o., Trnjanska cesta 63, Zagreb (u daljnjem tekstu agencija) osigurava gostu uslugu smje\u0161taja prema objavljenim informacijama dostupnim na ovim web stranicama, te prema opisu i terminu sukladno potvr\u0111enoj rezervaciji (ponudi), osim u slu\u010daju bolesti ili smrti pru\u017eatelja usluge ili njegove naju\u017ee obitelji; te izvanrednih okolnosti koje se ne mogu predvidjeti niti otkloniti (prirodni dogadaji : potresi, poplave, po\u017eari, su\u0161e, ratovi, \u0161trajk, teroristicke akcije i ogranicenja izdana od strane dr\u017eave: mobilizacija, zabrana izlaska iz zemlje).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    1. UPITI I REZERVACIJE TE PLA\u0106ANJE<\/strong><\/li><\/ol>

      Inquiries and booking of accommodation can be done electronically.<\/p>

      After confirmation, the customer fully accepts these General Terms and Conditions. In other words, everything stated in the General Terms and Conditions becomes legally binding for the guests and the agency. The guest is obliged to provide the information necessary in the booking procedure. To confirm your reservation deposit is required. The rest of the total price must be paid prior to arrival.<\/p>

      1. CIJENA USLUGA<\/strong><\/li><\/ol>

        The price of accommodation includes the basic service, accommodation and editor of the usual ratio of consumption (electricity, water, gas) and weekly changing of bedlinen and towels.<\/p>

        Special services are not included in the price, and the guest pays it additionally. So, all services which guest decide to use additionally and are not specified in the offer or voucher will be extra charged.<\/p>

        Cijene smje\u0161taja izra\u017eene su u EUR. Agencija se obvezuje gostu u ponudi to\u010dno nazna\u010diti i rekapitulirati cijenu u privatnom smje\u0161taju, a gost prihva\u0107anjem ponude tj. potvrdom rezervacije potvr\u0111uje da se sla\u017ee s istom.<\/p>

        By paying the advance, agency guarantees the price of accommodation, stated in the calculation according to which the advance was paid.<\/p>

        If in the accommodation reaches more people than stated in the offer or voucher, the service provider can deny the extra customers accommodation or has the right to charge for unannounced guests. \nBy accepting the offer, guest confirms that he is familiar with description and capacity of accommodation unit.<\/p>

        1. KATEGORIZACIJA I OPIS USLUGA<\/strong><\/li><\/ol>

          The accommodation units are described according to the official categorization of the authorized institution, and based on the actual state of the unit being published. Standards of accommodation and other services in different places and countries may be different and not comparable.<\/p>

          Accepting the offer guest confirms that he is familiar with the relevant data, descriptions and pictures of each accommodation unit that the agency sends within the offer.<\/p>

          On the day off arrival, guests can arrive after 16.00 hours and on the day of departure has to leaving the unit until 10.00.<\/p>

          The key of rented unit guest will receive in accommodation unit by the service provider.<\/p>

          1. PRAVO AGENCIJE NA PROMJENE I OTKAZ<\/strong><\/li><\/ol>

            The agency may change or cancel the reservation if before or during vacation unexpected circumstances occur that can not be avoided (Section 1). Booked accommodation can be substituted only with the approval of the client and only by the accommodation of the same or higher category and at the price of accommodation that was booked. If the alternative accommodation is available only in a higher category and at a price 15% higher than the cost of accommodation that was booked, the agency has the right to charge the price difference upon consulting the customer. If the agency is unable to offer a replacement, the agency reserves the right to cancel the reservation upon prior customer notification at least 7 days before the start of the service, and guarantees a full refund of the amount paid. If agency is not able to offer a replacement on the day of arrival, the agency will try to provide information about the accommodation that is not the agency's offer and guarantees the refund of the complete paid amount.<\/p>

            1. PRAVO GOSTA NA PROMJENE I OTKAZ<\/strong><\/li><\/ol>

              If the customer wish to change or cancel reservations that he made previously, it must do so in writing (e-mail or fax). The change includes the change in the number of persons, change of the dates of arrival and \/ or departure, or a change of accommodation unit. Any change made before arrival date or during the vacation will be considered a cancellation, unless the agency and service provider do not agree with the changes.<\/p>

              In case that guest wants to change the reservation (with the permission of the agency) it is required to pay the total price at the date of the change of the reservation, including all charges and any costs incurred during the change.<\/p>

              Acceptance of offer \/ reservation confirmation automatically imply acceptance of these General Terms and Conditions. Guest acknowledges that he is familiar with the agency's obligations to guarantee occupancy to service provider \/ owner of the building for the entire reserved period with the number of persons that is reserved by the customer. Accommodation unit reserved by the customer in the meantime, could not be offered to other potential guests.
              In case of cancellation, paid deposit can not be refunded regardless of the date of cancellation.
              In case of cancellation within 14 days prior to arrival or during the stay in the accommodation unit, the customer is required to pay the full amount specified in the voucher and any additional services chosen to use, unless it is agreed different with the agency and the service provider.
              The agency offers guests the opportunity to find a new passenger \/ user for the same reservation if possible (this depends on the service provider also). New reservation holder accepts all obligations under these General Terms and Conditions.<\/p>

              In case that guest wants to reactivate an already cancelled reservation (if the dates are still free and with the permission of the agency) it is required to pay the total price at the date of the renewal of the reservation, including all charges and any costs incurred during cancellation and renewal.<\/p>

              If the guest wants to reactivate the already cancelled booking, in case that the time period is still available and with the permission of the agency, and has already paid the full amount of the accommodation price, it is necessary to pay an additional security deposit which is returned upon arrival, up to 30% of the stay price, and at least \u20ac 100.<\/p>

              1. OBVEZE AGENCIJE<\/strong><\/li><\/ol>

                The agency's obligation is to take care, in good faith, of providing booked services and about the choice of service providers, also takes care of the rights and interests in accordance with good practices in tourism. The agency will carry out all stated obligations in full and as described above, except in extraordinary circumstances (Article 1), then proceed as described in Article 6.<\/p>

                1. OBVEZE GOSTA<\/strong><\/li><\/ol>

                  The customer is required to:\n\nPossess a valid passport, and procure it at time if necessary,\nUpon arrival in accommodation unit, guest must present a passports or identity cards of all persons to service provider for registration and also confirmation of payment (voucher received from the agency by email or mail) and pay amount specified in the voucher, otherwise can not get the key.\nConfirming the reservation, the customer accepts that will pay any damage he make in accommodation to the service provider on the spot,\nObey house rules in accommodation facilities, as well as cooperate with the service providers in good faith,\nIn the case of serious breach of the house rules and premature abandonment of the facility at the request of the service provider, the customer is not released from the settlement cost of accommodation for the entire reserved period unless the service provider agrees that guest is not obligated to pay the entire reserved period.\nThe customer will bear the responsibility and costs occurred by disrespect of obligations<\/p>

                  1. PRTLJAGA<\/strong><\/li><\/ol>

                    Agency is not responsible for luggage that is destroyed, lost, damaged or stolen in the accommodation. Lost or stolen property has to be reported to the service provider, the agency or local police station.<\/p>

                    1. RJE\u0160AVANJE PRIGOVORA<\/strong><\/li><\/ol>

                      Gost ima pravo prigovora zbog neizvr\u0161ene ugovorene usluge. U slu\u010daju da su usluge iz ponude nekvalitetno izvr\u0161ene, gost je du\u017ean na dan dolaska odmah reklamirati neodgovaraju\u0107u uslugu i o tome obavijestiti agenciju e-mailom na
                      krk.punat.hills@gmail.com<\/a> ili telefonski na broj +385 (0)98 41 44 41. Gost je du\u017ean sura\u0111ivati sa pru\u017eateljem usluga i agencijom u dobroj namjeri da se otklone uzroci prigovora. Gost koji napusti objekt i samoinicijativno prona\u0111e drugi smje\u0161taj zbog nezadovoljstva zate\u010denim stanjem rezerviranog smje\u0161taja, bez da je Agenciji pru\u017eio mogu\u0107nost da otkloni uzrok njegovog nezadovoljstva, ili da mu prona\u0111e zamjenski smje\u0161taj, nema pravo zahtijevati povrat novca kao ni uputiti tu\u017ebu za nadoknadu \u0161tete, bez obzira na \u010dinjenicu da li su njegovi razlozi bili opravdani ili ne.<\/p>

                      Also, if the guest on the spot accepts the offered solution to the complaint that corresponds to the paid service, the Agency will not accept the subsequent complaint of the guest or respond to it.<\/p>

                      U slu\u010daju da problem nije bio otklonjen, niti nakon intervencije agencije, gost je du\u017ean poslati pismeni prigovor zajedno s popratnim dokumentima i fotografijama koje dokazuju osnovu prigovora agenciji e-mailom na krk.punat.hills@gmail.com<\/a> ili po\u0161tom najkasnije 8 dana po povratku s odmora. Agencija se obavezuje uzeti u razmatranje samo potpuno dokumentirane pritu\u017ebe zaprimljene u roku od 8 dana nakon zavr\u0161etka rezervacije.<\/p>

                      The agency is obliged to issue a written decision on the guest's complaint within 14 days of receiving the complaint. The Agency may postpone the deadline for resolving the complaint due to the collection of information and verification of the allegations of the complaint with the service provider for a maximum of another 14 days. The Agency undertakes to resolve only those complaints for which the cause could not be remedied at the place of residence.<\/p>

                      While the decision procedure lasts, and a total of 14 or 28 days after the filing of the complaint, the guest irrevocably waives the mediation of any third party: arbitration, providing information to the media, as well as the right to sue. The highest fee per complaint may reach the amount of the advertised part of the services, and may not include already used services or the entire amount of the arrangement. The Law on Tourist Activity excludes the right of a guest to compensation for ideal damage.<\/p>

                      The agency cannot be held responsible for possible climatic conditions, cleanliness and sea temperatures in destinations, and all other similar situations and events that may cause guest dissatisfaction, not directly related to the quality of the booked accommodation unit (eg bad weather, poorly maintained beaches; excessive crowds, theft or damage to property, etc.).<\/p>

                      If the guest decides to book from a special LAST MINUTE, FIRST MINUTE or SPECIAL OFFER offer, then the guest accepts all the risks of such a reservation. LAST MINUTE, FIRST MINUTE and SPECIAL OFFER reservations contain uncertain facts that the Agency cannot influence, and the guest has primarily accepted such a reservation due to the better price and therefore waives the right to a refund and the right to object to the Agency.<\/p>

                      1. OP\u0106I UVJETI<\/strong><\/li><\/ol>

                        Confirming the reservation \/ offers guest fully accepts these General Conditions.
                        All disagreements both sides will try to resolve amicably. In case of dispute, the jurisdiction has the court in Krk.<\/p>

                        1. ZA\u0160TITA PRIVATNOSTI<\/strong><\/li><\/ol>

                          The agency undertakes not to disclose the personal data obtained from the guest during the reservation to other persons or companies, but will eventually use them only for internal marketing purposes. The guest agrees that the agency uses his contact information (primarily e-mail address) to send special offers.<\/p>

                          The Agency shall, upon request immediately remove its data from the records.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                          Op\u0107i uvjeti kori\u0161tenja SADR\u017dAJ PONUDE PUNAT HILLS j.d.o.o., Trnjanska cesta 63, Zagreb (u daljnjem tekstu agencija) osigurava gostu uslugu smje\u0161taja… Read more<\/a><\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8477","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/punat-hills.hr\/en\/wp-json\/wp\/v2\/pages\/8477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/punat-hills.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/punat-hills.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/punat-hills.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/punat-hills.hr\/en\/wp-json\/wp\/v2\/comments?post=8477"}],"version-history":[{"count":4,"href":"https:\/\/punat-hills.hr\/en\/wp-json\/wp\/v2\/pages\/8477\/revisions"}],"predecessor-version":[{"id":8483,"href":"https:\/\/punat-hills.hr\/en\/wp-json\/wp\/v2\/pages\/8477\/revisions\/8483"}],"wp:attachment":[{"href":"https:\/\/punat-hills.hr\/en\/wp-json\/wp\/v2\/media?parent=8477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}